When construction disputes arise between contractors and their customers, miscommunication is one of the top reasons why. It could be an issue where an effective means of communication was never established. The client and the contractor end up with very different ideas about how the project is supposed to move forward.
Exactly what these disputes look like will be unique in every case, but below are three important examples to keep in mind.
Expectations and goals
First of all, miscommunication about expectations and goals for the project can cause significant problems. Even when it comes to aesthetic details in a residential project, for instance, a client may expect certain types of flooring, cabinets, hardware or amenities. Miscommunication could mean that these things are not installed or that other materials are used.
Budget and financial details
A very common problem is when a construction project goes over budget, leaving a client owing more money than they anticipated. Financial issues with payment can also lead to disputes. Some contractors are paid a deposit upfront and then a final payment at the end of the job, for instance, while others expect to be paid in installments for the duration of the project.
Significant changes
Whenever significant changes are made to the project, it is important to get all of the details in writing. As the scope of the project shifts, even a simple miscommunication could mean that the client is unhappy with the end result.
When these disputes do arise, it can be very complex to determine who is responsible, what the contract stipulated, and how to rectify any issues moving forward. It is important for the parties involved to understand exactly what legal steps to take.